Refund and Returns Policy
REFUND AND RETURNS POLICY
DATE OF LAST UPDATE: July 7, 2021
Shipping insurance may be offered at checkout for any lost, stolen, or damaged items received. Any shipping insurance offered will be through a 3rd party vendor.
If applicable, vendor will inform you of the shipping and tracking for your package, regardless of whether you have purchased the insurance.
If your item becomes lost, stolen, or damaged in transit - you can file a claim with route directly at location provided upon inquiry.
Please note - shipping insurance is non-refundable once your order has shipped.
If you are unsatisfied with your product for any reason you will have 60 days from the date of purchase to return the product and request a refund, unless otherwise stated on the product page of the specific item. You may return any Product (as defined below) purchased on divademure.com in accordance with the terms below:
A return authorization must be requested within 60 days of your date of purchase. You must contact us at support(at)divademure.com and provide a photo of the item to request and receive an RMA.
Please do not return items to us without authorization from support first.
The return authorization number must be included along with your returned product. Once an RMA is received please return the item and email us back with the RMA and the tracking# so we can track your return.
You must return the Product to the address provided to receive a refund at your cost within 14 days of receipt of RMA.
Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.
Additional terms and conditions:
Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.
You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to divademure.com.
If you return product to Diva Demure (a.) without a return authorization from Diva Demure or (b.) without all parts and accessories originally included with your purchase, Diva Demure retains the right to either refuse acceptance of such return or charge you a restocking fee of up to 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.
If the product is inspected and determined to be in good physical condition, Diva Demure retains the right to charge you a 15% restocking fee. This fee is to cover the cost of labor and repackaging a product that is found to be in good condition.
Non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
* Items with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error
* Any item that is returned more than 30 days after purchase date
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support(at)divademure.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@divademure.com and we will provide you further instructions on where to return the item for an exchange. Please note that we cannot accept exchanges beyond 30 days from the date of purchase.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
6234 Old Highway 5, Suite D9
Woodstock GA 30188, USA
Email: support@divademure.com